FBLA Role Play · TSS
Technology Support & Services
This is an individual event. 20 minutes to prep with two note cards, then 7 minutes to present. The judge plays the second party in the case and can step in with questions at any point. Your camera records the presentation so you can watch it back and score yourself on the 2026-27 national role play rating sheet.
20 minPrepRead the case and plan on two note cards
7 minPresentCase hidden. Camera and mic are recording
DuringJudge steps inThree things the judge may say or ask as you present
AfterReviewWatch yourself, mark moments, score the rating sheet
or pick a scenario
What the judges look for: Technology Support & Services knowledge areas
Show four or more of these areas in your answer to reach the top level on the rating sheet.
- IT Fundamentals — Describe the responsibilities of each layer of the OSI model; Discuss features of Windows for personal and enterprise environments; Discuss features of MacOS for mobile and PC systems; and more
- Service Desk Operations — Explain the importance of service and help desk teams in an organization; Discuss when tickets should be escalated; Discuss the role of IT Service Management (ITSM) in business; and more
- Hardware and Software Troubleshooting — Apply the best practice methodology to investigate tech problems; Distinguish between hardware and software problems; Describe solutions to common printer issues (e.g., connectivity, refillables); and more
- IT Management and Administration — Describe the role of change management in business and IT management; Describe elements of change request documents (e.g., time of change, rollout/backout plan, anticipated impact); Discuss the use of remote access methods for IT administration (e.g., troubleshooting, testing, installing, updating); and more