FBLA Role Play · HEM
Hospitality & Event Management
Compete alone or with up to two teammates. 20 minutes to prep with two note cards, then 7 minutes to present. The judge plays the second party in the case and can step in with questions at any point. Your camera records the presentation so you can watch it back and score yourself on the 2026-27 national role play rating sheet.
20 minPrepRead the case and plan on two note cards
7 minPresentCase hidden. Camera and mic are recording
DuringJudge steps inThree things the judge may say or ask as you present
AfterReviewWatch yourself, mark moments, score the rating sheet
or pick a scenario
What the judges look for: Hospitality & Event Management knowledge areas
Show four or more of these areas in your answer to reach the top level on the rating sheet.
- Customer Relations — Explain the importance of meeting and exceeding customer/guest expectations; Anticipate unspoken customer needs; Accommodate special needs/specific requests of customers; and more
- Economics and Finances — Explain the relationship between the economy and hospitality and tourism; Discuss considerations in accepting credit-card payments; Explain cash control procedures (e.g., signature cards, deposit slips, internal/external controls, cash clearing, etc.)
- Information Management — Describe the impact of mobile technology on the hospitality and tourism industry; Explain the need for hospitality and tourism business information; Describe current issues and trends in the hospitality and tourism industry; and more
- Operations — Explain security considerations in the hospitality and tourism industry; Explain the concept of place (distribution) in the hospitality and tourism industry; Identify environmental sustainability issues in hospitality and tourism
- Professional Development — Describe the nature of the hospitality and tourism industry; Explain the roles and responsibilities of hospitality and tourism organizations; Describe the interdependence of segments of the hospitality and tourism industry; and more
- Product/Service Management — Explain the concept of product in the hospitality and tourism industry; Explain guarantees in hospitality and tourism; Describe services offered by the hospitality and tourism industry
- Promotion and Selling — Describe the concept of promotion in the hospitality and tourism industry; Explain promotional methods used by the hospitality and tourism industry; Establish relationship with hospitality and tourism customer/guest; and more
- Event Management — Identify factors affecting attendee satisfaction with events; Describe the nature of event budgeting; Develop event budget; and more